Terms and Conditions
TERMS AND CONDITIONS
DATA PROCESSING SUPPLIES LTD
1) Definitions;
'The Company' shall mean Data Processing Supplies Ltd or any associated
company.
'The Customer' shall mean the other contracting party.
'The Products' shall include all goods and services/provided by the company.
2) These conditions supercede those published in any previous
correspondence. Orders placed by the customer are deemed to be in
accordance with these conditions and the company shall not be bound by any
variation, in favour of or addition to these conditions unless accepted in
writing by the company.
3) The company reserves the right to amend conditions of sale and
specifications without prior warning.
4) Subject to Clause 5 the company will deliver the goods to the address
specified in the order.
5) The company shall not be liable for any delay or for any consequence
of any delay in the production, delivery or commissioning of any of the
products or services if such delay shall be due to fire, strike, lock-out,
dispute with workmen, flood, accident, delay in transport, shortage of
fuel, default of any subcontractor the inability to obtain material,
embargo, act or demand or requirement of any government department or local
authority or as a consequence of war or of hostility (whether war be
declared or not) or to any other cause whatsoever beyond the company's
reasonable control. If any such delay occurs then (unless the cause thereof
shall frustrate or render impossible or illegal the performance of this
contract or shall otherwise discharge the same) the company's period for
performing its obligations shall be extended by such a period (not limited
to the length of delay) as the company may reasonably require to complete
the performance of its obligation.
6) No property in or title to any goods shall pass from the company to the
customer unless and until the customer has made full and complete payment
to the company.
7) The customer shall inspect the said goods immediately on the arrival
thereof and shall within 24 hours of receipt of the goods report any
shortage or damage to the goods to the company. In the case of damaged
goods all packing should immediately be returned to the company with the
goods for examination. The cost of carriage in such a case is to be paid by
the customer. Non-delivery should be reported to the company within 5 days
from the date of the invoice otherwise delivery will be deemed to have
been made.
8) If the customer shall fail to give notice as specified in Clause 7 the
said goods shall be deemed to be in all respects in accordance with the
order and the customer shall be bound to accept and pay for the same
accordingly.
9) Cancellation of orders cannot be accepted unless by prior agreement,
any agreed cancellation will be subject to a cancellation charge. Any
specifically produced or non stock products order by the customer
cannot be cancelled and the customer will be charged in full for any such
products or services.
10) Products ordered in error and returned to the company, subject to the
companies agreement, must be returned carriage paid and intact. Any
damaged returned products will be returned to the customer and charged
for in full unless the companies returns procedure is followed. Any
product or service which is non stock and has been produced/supplied to
the customer is non returnable once the company has accepted the
customers order. Approved returned goods will be subject to a handling
charge of 10% (£5.00 minimum) to cover administration costs.
11) Terms of payment for approved customers are nett 30 days from date of
invoice, failure to meet these terms will result in interest being charged
on the amount due at such rate as the company may at their absolute
discretion set from time to time.
12) Due to the disproportionate cost of processing small orders, a small
order/handling charge will be charged at the companies discretion for any
order below £25.00.
13) Any order below £10.00 may be subject to a £5.00 administration charge
or the order will be charged at £10.00 + TAX, being the minimum order
value.
14) Any products which attract a manufacturers small order and/or carriage
charge are sold subject to costs being paid by the customer.
15) The cost of carriage, postage and packing will be charged to the
customer where applicable and at the companies discretion.
16) The amount of any and/or tax or other government charge or duty in
respect of the goods (whether upon its production, dispatch installation
sale purchase or otherwise) and the cost to the company of conforming
with any other legal requirement (including any Act of Parliament and any
order or regulation made by any government or body or department)
imposed or coming into force after the date of this agreement shall be
added to the price and paid by the customer.
17) The company shall not under any circumstances whatsoever be liable for
any loss (which expression in this clause includes injury, damage or delay)
or for any consequence of any such loss arising from the use of any product
or service supplied by the company.
18) The company shall not be liable for and the customer shall indemnify
and hold the company harmless against any claim by or loss damage to any
person or property directly or indirectly occasioned by or arising from
the use or operation other than by the company or possession or the
products and from negligence (including the use of any part of the
equipment otherwise than in accordance with the companies operating
instructions and manuals) or default or misuse by or on the the part of the
customer or any person or persons other than the company.
19) The indemnity shall extend to any costs and expenses incurred by the
company.
20) If for any reason the customer is unable to accept delivery of the goods
at the time when the goods are due and ready for delivery the company shall
if the storage facilities permit store the goods safeguard then and take
all reasonable steps to prevent their deterioration until their actual
delivery and the buyer shall be liable to the company for the reasonable
cost (including insurance of them so doing).
21) Prices are those applicable at the date of dispatch. If prices differ for
whatever reason from those shown, we will advise you as soon as is possible/practical.
22) Any manufacturers price increases that may apply after the order is placed
will be applicable and will be advised as soon as known.
23) Credit Card Orders are subject to a 2.5% surcharge.
24) Garment size specifications and quality should be checked BEFORE any print/embroidery process as NO CREDIT ALLOWANCES CAN BE MADE FOR WORN, PRINTED OR PROCESSED GARMENTS.
25) Printed or embroidered garments will not be accepted back under any circumstances.
26) Only faulty garments that have NOT been worn or processed will be credited in full. THESE MUST BE RETURNED WITHIN 21 DAYS OF PURCHASE.
27) No clothing goods will be authorised to be returned that were purchased more than three months ago. Goods accepted back will be subject to a 10% (£10.00 minimum) handling and administration charge together with carriage costs if applicable.
28) Underwear is strictly non-returnable.
What information is being collected?
As a customer of Data Processing Supplies Ltd, we have a central system that collects your orders and delivery information so that we can deliver your order to you.
We also store the following information:
Company and/or Personal Phone number
Company Bank details
Email address
Delivery Address
Website
Who is collecting it?
The employees of Data Processing Supplies Ltd collect the data.
How is it collected?
It is collected in the following ways:
When you place an order with us
When you create an Online Account
Online web/Directory searches
Networking/business events
Enquiries & Quotations
Recommendations from customers
Local Advertising
Why is it being collected?
It is being collected so that we can:
Deliver your order to you
Keep you informed about our products and services
Keep you informed about your delivery
Contact you in regard to legitimate business interests
How will it be used?
It will be used for the legitimate business interests of Data Processing Supplies Ltd Keep you informed about our products and services
Keep you informed about the progress of orders or queries
Who will it be shared with?
Data is only ever shared by secure link in 2 instances.
For direct delivery from our supplier(s). Your name, company name and delivery address is shared with our supplier(s), where your order is being delivered from.
Our suppliers cannot use the information to contact you directly. All information is held securely. No information will be passed by them to 3rd parties.
What will be the effect of this on the individuals concerned?
There should be no effect of this on any individual concerned.
Is the intended use likely to cause individuals to object or complain?
No
Your Rights
You have the right to change your communication preferences with respect to e-mail newsletters and notifications of special offers and products, you may also choose to withdraw your consent from further use of your information by Data Processing Supplies Ltd. We may, however, retain information about your previous transactions for audit purposes (so long as it remains relevant) to ensure the integrity of our data and to fulfil our legal requirements.
Retention of Personal Data
Data Processing Supplies Ltd retains personal data for as long as necessary to provide the products, services, and fulfil the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Because these needs can vary for different data types in the context of different products, actual retention periods can vary significantly.
Children and Minors
The products and Services offered by Data Processing Supplies Ltd either directly or through our website are not directed to children under the age of 13 years. We will not knowingly collect personal information about a child under the age of 13. We do not allow minors (persons who are under the age of majority in their place of residence) to create accounts, make purchases or enter contests or promotions.
Changes to the Privacy Notice
We may change this privacy notice from time to time. You should check this notice occasionally to ensure you are aware of the most recent version.
How can an individual make a complaint?
Please call or email The Data Controller
finance@dp-supplies.com
0191 4785068
Address: St Andrews House, Westfield Terrace, Gateshead, Tyne & Wear. NE8 4LD
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